Shipping, returns and marketplace orders.
Order policies depend on the channel where the purchase was completed. This page explains how to find the correct support path.
Marketplace orders
Orders placed through Amazon or another third-party marketplace are processed under the shipping, tracking, return and refund rules displayed on that marketplace. Customers should begin support from the original order page so the correct order details are available.
Orders placed directly with ENBIR
If direct checkout is available for a product, the shipping estimate and return conditions shown during checkout apply. Please retain your order confirmation and contact us at samet@enbirusa.com if assistance is required.
Damaged, incorrect or missing items
Report the issue through the original sales channel as soon as possible. Include the order number and clear photos when relevant. Product-specific restrictions may apply to opened personal-care items or other non-returnable goods.
International and Canadian availability
Availability for Canadian customers depends on the product, marketplace, fulfillment method and applicable import rules. Any duties, taxes or delivery terms are shown by the sales channel before purchase where applicable.